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Terms and Condition

  • Please read these terms of use (“Terms”) carefully before accessing and/or using the Platform and/or Service. These Terms govern your rights and obligations (whether as a guest or a registered user) regarding the access and/or use of DTour website, mobile application or any Internet service (including any associated software supplied by DTour) (collectively referred to as “Platform”) under DTour control or ownership. These Terms constitute a legally binding agreement between PT. Dtur Pesona Indonesia(including all its subsidiaries, related and/or associated companies) (these entities are collectively referred to as “DTour”, “we”, “us” or “our”), the proprietor of all rights in and to the Platform and/or Service, and you, the user of the Platform and/or Service.
  • DTour is an online platform that provides access to book a variety of tour booking outlets.
  • By accessing, browsing, downloading and/or using the Platform and/or Service, you acknowledge that you agree to comply with and be bound by these Terms, as amended from time to time. If you disagree with any part of these Terms, you must immediately discontinue your access and/or use of the Platform and/or Service.
  • We may revise or update these Terms at any time by posting a revised/an updated version on the Platform. Unless stated otherwise, any revision or update takes effect immediately. Your continued access and/or use of the Platform and/or Service after a revision or update to these Terms constitutes your binding acceptance of the revised or updated Terms.
  • We may change or update the Platform and/or Service and any information on the Platform and/or Service at any time without notice to you or liability to us. We may also suspend, discontinue, or restrict access to, the Platform and/or Service temporarily or permanently at any time without notice to you or liability to us.
  • Payment Method: You must provide us with a current, valid and accepted payment method (as may be updated from time to time, “Payment Method”) to use the Service. By using the Service, you agree to pay us the individual purchase price of Payment Method. This does not waive our right to seek payment directly from you through any other methods, should the Payment Method fail. We use third party payment service providers to facilitate your Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreement between you and your financial institution, credit/debit card issuer or other provider of your selected Payment Method. We disclaim all liabilities associated with the security of the Payment Method. You shall be responsible to resolve any disputes with your financial institution, credit/debit card issuer or other provider of your selected Payment Method.
  • No refunds: Purchases are not refundable and we will not refund or credit for any partially used or unused activities unless you provide credible evidence to us to prove that you have been wrongly billed or such other circumstances on a “case to case” basis as we may decide in our sole and absolute discretion.
  • Cancellation Policy: Please make all cancellation booking request through email to . All bookings will be refunded if we agrees with the terms and conditions.
  • Reschedule Policy: All reschedule request purpose will be made through email request to . Users only able to reschedule once per transaction.
  • Feedback: If you provide us with any comments, bug reports, feedback, or modifications proposed or suggested by you to the Platform and/or Service (“Feedback”), we have the right to use such Feedback in our sole and absolute discretion. You grant us an irrevocable, worldwide, non-exclusive, perpetual, royalty-free, sub-licensable and transferable license to incorporate and use your Feedback for any purposes.
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